At FAST ONLINE, we strive to deliver fresh and high-quality grocery and dairy products. Due to the perishable nature of our products, refunds are handled under the following conditions:

1. Eligibility for Refund:

   • A refund will only be considered if the delivered item is:

     • Damaged

     • Expired

     • Incorrect (i.e., not what was ordered)

2. Refund Request Window:

   • You must report the issue within 24 hours of delivery by contacting our customer support.

3. Required Proof:

   • You may be asked to provide photos of the damaged, expired, or incorrect items as proof.

4. Refund Method:

   • Approved refunds will be processed to your original method of payment or credited to your FAST ONLINE wallet/account 5-7 working day, depending on your preference.

5. No Refunds for:

   • Products reported after 24 hours

   • Change of mind

   • Partially consumed items

   • Items returned without valid reason

6. How to Request a Refund:

   • Email us at fastonline@gmail.com or call 7062333338 with your order ID and a description of the issue.